Return And Refund Policy

Thank you for shopping with LARA BAYTOL. We value your satisfaction and are here to assist you with returns, exchanges, and refunds. Please review our refund policy carefully.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You will also need to provide the receipt or proof of purchase.

To start a return, contact us at contact@larabaytol.com. Returns must be sent to the following address:
6600 Chemin Kildare, Apt. 1609, Côte Saint-Luc, QC H4W 1B7, Canada

If your return is accepted:

We will provide a return shipping label along with instructions on how and where to send your package.
Items sent back to us without prior approval will not be accepted.

For customers outside Canada, shipping your goods may take longer than expected.

If you have any questions about returns, please email us at contact@larabaytol.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at contact@larabaytol.com if:

The item is defective or damaged.
You received the wrong item.

We will evaluate the issue and work to make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (e.g., food, flowers, or plants).
Custom products (e.g., special orders or personalized items).
Personal care items (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.

If you have questions about your specific item, please contact us at contact@larabaytol.com.

Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to exchange an item is to:

Return the original item.
Make a separate purchase for the new item after your return is accepted.

European Union 3-Day Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
You will need to provide the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of approval or rejection.

If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@larabaytol.com.

Thank you for choosing LARA BAYTOL. We are committed to ensuring your satisfaction with every purchase. If you have questions or need assistance, reach out to us at contact@larabaytol.com.